FAQ
SHIPPING
Where does Soukra ship?
Currently, we ship from the United States, to all US States, Canada, Mexico, and a few select regions in Europe and Asia. If your country is not available, please contact team@soukra.co. International orders are subject to import duties and delivery country VAT.
How much does shipping cost?
We are pleased to offer complimentary standard shipping on orders over $90 (U.S. only). On orders under $90, shipping costs in the United States are a flat rate of $7.00. Shipping to Mexico and Canada is $30. Shipping to all other countries is $50.
How long does shipping take?
We ship from the US via USPS and UPS. Shipping within the United States takes 3-5 days from the day you place your order. International shipping typically takes 7-10 business days.
How can I track my order?
Once your order is placed, you’ll get an e-mail with a tracking number as soon as your package ships.
RETURNS & EXCHANGES
What is your return policy?
All purchases may be returned within 30 days of delivery. If you’d like to return an item, contact team@soukra.co, and we will provide you with a prepaid USPS return label.
The items must new, unworn, unwashed, and undamaged. Returned items must include original tags and packaging.
Returns are refunded in the original method of payment within 3 days of receiving and accepting the return. Please note that shipping costs paid on the order are not refunded.
Do you refund international orders or sale items?
All sale items and international orders are final.
What is your exchange policy?
All exchanges may be returned within 30 days of delivery. If you’d like to exchange an item or get store credit on an item, submit your order information to team@soukra.co.
The items must new, unworn, unwashed, and undamaged. Exchanged items must include original tags and packaging.
Exchanges are refunded in the original method of payment within 3 days of receiving and accepting the return. Please note that shipping costs paid on the order are not refunded.
ORDERS
What method of payment do you accept?
We accept all major credit cards (MasterCard, Visa, Discover, American Express, Diners Club, JCB) and Apple Pay.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Will I be charged sales tax?
Sales tax applies only for orders shipped to New York and California.
Can I update my order?
Please e-mail us at team@soukra.co as soon as possible if you would like to cancel or change your order. We’ll do our best to process your request.
Do you gift wrap?
All of products are packaged as gifts, whether it’s for you or a loved one.
What’s Soukra’s phone number?
We’re not able to offer phone support at this time.
Send us an e-mail to team@soukra.co and we’ll do out best to get back to you within 24 hours.
Make sure to include any relevant details like an order number, photos, or anything else that will help us answer you questions.
SHIPPING
Where does Soukra ship?Currently, we ship from the United States, to all US States, Canada, Mexico, and a few select regions in Europe and Asia. If your country is not available, please contact team@soukra.co. International orders are subject to import duties and delivery country VAT.
We are pleased to offer complimentary standard shipping on orders over $90 (U.S. only). On orders under $90, shipping costs in the United States are a flat rate of $7.00. Shipping to Mexico and Canada is $30. Shipping to all other countries is $50.
We ship from the US via USPS and UPS. Shipping within the United States takes 3-5 days from the day you place your order. International shipping typically takes 7-10 business days.
Once your order is placed, you’ll get an e-mail with a tracking number as soon as your package ships.
RETURNS & EXCHANGES
What is your return policy?All purchases may be returned within 30 days of delivery. If you’d like to return an item, contact team@soukra.co, and we will provide you with a prepaid USPS return label.
The items must new, unworn, unwashed, and undamaged. Returned items must include original tags and packaging.
Returns are refunded in the original method of payment within 3 days of receiving and accepting the return. Please note that shipping costs paid on the order are not refunded.
All sale items and international orders are final.
All exchanges may be returned within 30 days of delivery. If you’d like to exchange an item or get store credit on an item, submit your order information to team@soukra.co.
The items must new, unworn, unwashed, and undamaged. Exchanged items must include original tags and packaging.
Exchanges are refunded in the original method of payment within 3 days of receiving and accepting the return. Please note that shipping costs paid on the order are not refunded.
ORDERS
What method of payment do you accept?We accept all major credit cards (MasterCard, Visa, Discover, American Express, Diners Club, JCB) and Apple Pay.
Your credit card will be charged as soon as your order is accepted and processed.
Sales tax applies only for orders shipped to New York and California.
Please e-mail us at team@soukra.co as soon as possible if you would like to cancel or change your order. We’ll do our best to process your request.
All of products are packaged as gifts, whether it’s for you or a loved one.
We’re not able to offer phone support at this time.
Send us an e-mail to team@soukra.co and we’ll do out best to get back to you within 24 hours.
Make sure to include any relevant details like an order number, photos, or anything else that will help us answer you questions.
CARE & CLEANING
FOUTAS
Machine wash cold. Tumble dry low or hang dry. Each wash softens the fouta, so the more you use, the more you wash, and the softer your fouta gets. You’ll love them even more!
CLOTHING
To care for your suede balghas and babouches, brush your suede slippers with a suede brush to remove excess dirt. To prevent stains, spray with a
suede protective spray.
For your leather babouches, use a soft cloth to remove dust. Apply shoe cream and polish with a soft cloth to add shine.
Keep your slippers away from the heater and humidity. If the slippers come in contact with any liquids, dab them with a dry cloth or paper towel.
Anissa Aida bags are crafted in the finest leather skins. To take care of your bag, avoid extreme humidity, overexposure to direct sunlight, and direct sources of heat. If your bag comes
in contact with a liquid, make-up or hand cream, dab it with a dry light-colored cloth.
Anissa Aida shirts and pants,
and Moka Cioccolatah dengris are dry clean only.
HOME
My Little Bagatelle ceramic bowls are machine washable. Over time, the paint color might wear with the dishwasher.
Wipe your Flaÿou board games with a damp cloth or paper towel.
Wash your Fakher Baklouti olive wood serving dish with a soft sponge and soap. Never put olive wood products in the dishwasher. To maintain
the wood grain, use a cloth to wipe the dish with resin-free peanut oil or canola oil.
Handwash your handblown Akam glassware with a soft sponge and dish soap. The glassware is not dishwasher or microwave safe. Avoid placing sharp objects on or in the glassware.
All Halfa platters, boxes, trivets, baskets, and bowls should be cleaned with a soft sponge and dish soap. Do not submerge under water. Do not use in the microwave or dishwasher.
To care for your rugs, pillows, and placemats clean regularly with a vacuum. For spot cleaning, add
soapy water and blot with a wet towel. Then follow with a dry towel. Repeat until no more residues comes up. Do not wash in the washing machine. Avoid direct and continuous exposure to sunlight. To remove loose ends, clip them with scissors. Do not pull lose ends.
FOUTAS
Machine wash cold. Tumble dry low or hang dry. Each wash softens the fouta, so the more you use, the more you wash, and the softer your fouta gets. You’ll love them even more!
CLOTHING
To care for your suede balghas and babouches, brush your suede slippers with a suede brush to remove excess dirt. To prevent stains, spray with a
suede protective spray.
For your leather babouches, use a soft cloth to remove dust. Apply shoe cream and polish with a soft cloth to add shine.
Keep your slippers away from the heater and humidity. If the slippers come in contact with any liquids, dab them with a dry cloth or paper towel.
Anissa Aida bags are crafted in the finest leather skins. To take care of your bag, avoid extreme humidity, overexposure to direct sunlight, and direct sources of heat. If your bag comes
in contact with a liquid, make-up or hand cream, dab it with a dry light-colored cloth.
Anissa Aida shirts and pants,
and Moka Cioccolatah dengris are dry clean only.
HOME
My Little Bagatelle ceramic bowls are machine washable. Over time, the paint color might wear with the dishwasher.
Wipe your Flaÿou board games with a damp cloth or paper towel.
Wash your Fakher Baklouti olive wood serving dish with a soft sponge and soap. Never put olive wood products in the dishwasher. To maintain
the wood grain, use a cloth to wipe the dish with resin-free peanut oil or canola oil.
Handwash your handblown Akam glassware with a soft sponge and dish soap. The glassware is not dishwasher or microwave safe. Avoid placing sharp objects on or in the glassware.
All Halfa platters, boxes, trivets, baskets, and bowls should be cleaned with a soft sponge and dish soap. Do not submerge under water. Do not use in the microwave or dishwasher.
To care for your rugs, pillows, and placemats clean regularly with a vacuum. For spot cleaning, add
soapy water and blot with a wet towel. Then follow with a dry towel. Repeat until no more residues comes up. Do not wash in the washing machine. Avoid direct and continuous exposure to sunlight. To remove loose ends, clip them with scissors. Do not pull lose ends.